Adobe Managed Services Enhanced

Extended coverage beyond what's offered by Adobe Managed Services (AMS) - delivering enhanced availability, scalability, and reliability of customers' Adobe Experience Manager (AEM). 

We're at your (managed) service 

Managed Services (otherwise known as Remote Operations Management, or ROM) is the management of automation assets and resources that are geographically dispersed – and its one of the fastest growing segments of the process automation business today. 

With some providers, managed services is merely monitoring, or an occasional server restart. At 3|SHARE, it's much, much more than that... just ask our client Sony Interactive Entertainment. To us, managed services means a proactive team of advisors who deliver personalized services day-in and day-out. Our monitoring system collects 5,000+ data points every single minute – that's 300,000+ data points per hour! Yet, what's even more impressive is our ability to anticipate the needs of our clients, often times we implement solutions before a problem or need has been detected!

So what else is so great about 3|SHARE's Managed Services? Well, we'll tell you... 

 Expert Consultancy: 3|Share's Remote Operations Management (ROM) team has provided personalized services on a 24x7x365 basis for 10+ years. 

Psychic Abilities: Our 100% remote operation anticipates client's needs - often deploying solutions before any issue(s) have even surfaced. 

Know They Costs: Enhanced Services move support costs from variable to fixed, while driving incremental value from your investment. 

Multi-Tasking Ninjas: Let us handle the hosting of additional non-production environments - we'll ensure maximum availability and cost effectiveness. 

Pick your flavor

Depending on our client's needs and unique requirements, we have two options available for Managed Services:

Standard Support: 

• Access to an assigned engineer 
• Maintenance of AMS dispatcher configuration deployments
• Apache configuration and tuning 
• AMS environment support 
• Non-AMS environment support
  
  

Advanced Support: (Includes everything from Standard plus )

• Custom monitoring 24/7/365
• Performance tuning support 
• Performance troubleshooting on related resources
• More than two non-AMS environments 

Configurations, documentation, and special functionality details available upon request*

Key assumptions

Connectivity and access between AMS environments and non-AMS environments will be limited, which would impact any type of automated copybooks from production. 

• 3|SHARE ROM has VPN/network access
• 3|SHARE ROM has elevated OS level access
• Operating System is Linux
• Software used: AEM, Apache 

Additional ROM services available 

3|SHARE offers the following additional Remote Operations Management services with pricing dependent on requirements: 

• AEM Managed Services
• 24/7 Custom Monitoring 
• Performance Testing 
• Web Application Traffic Control
• AEM Application upgrades
• Expert Advisory and Guidance 
• Cloud Infrastructure Managed Services
• Cloud Migration 
• Centralized Logging and Management 
• Integration Environment Support 
• CDN Support and Configuration 
• SEO Enablement 

Fixed service cost 

Detailed monthly pricing for both Standard and Advanced service offerings, plus an initial setup fee, are available from your 3|SHARE Client Services representative. 

If you're ready to roll - we're ready to rock! 

Our Remote Operations Management (ROM) team would love join your ranks. And the great thing is that you never have to buy them lunch. As an extension of your team, we are there for you around the clock ready to provide custom solutions to any needs or issues that arise. Whether operational support for web stacks, a migration to AWS, deployments, general troubleshooting, ongoing maintenance, our flexibility ensures your stability.

Our objective is to afford you an experience - a human experience - that you can’t get with any other provider. Imagine, direct access to dedicated team members who willingly give you their cell phone numbers. Now, that's service!